Boiler Servicing
An annual gas boiler service keeps your boiler safe and working well, and many manufacturers' warranties ask for one every year. Each boiler is serviced to the manufacturer's instructions, with the service record completed.
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Gas Safe registered. Based in Pontypridd, South Wales.
Why book your service with BoilerWell
- Gas Safe registered. Your boiler is serviced to its manufacturer’s instructions and the service record is filled in.
- Problems spotted early. Worn parts and small leaks are pointed out, so you can decide what to do before winter.
- Local to you. Based in Pontypridd, servicing boilers across Rhondda Cynon Taf and Cardiff.
What a boiler service involves
Each service follows the boiler manufacturer’s instructions. In general, this is what happens:
- A check that the boiler works properly and safely before any work starts
- A visual inspection of the boiler, its pipework, the flue and the ventilation
- The parts the manufacturer specifies inspected and cleaned, which can mean opening the boiler's case
- Flue gas analysis: combustion readings taken with an analyser
- Gas pressure and burner settings checked
- The boiler's safety devices tested
- The condensate trap checked
- The results recorded in the service section of your boiler's Benchmark record
How often should a boiler be serviced?
Once a year for most homes. Gas Safe Register and the HSE advise following your boiler manufacturer’s instructions, and an annual service where there aren’t any.
Many manufacturers make a regular service a condition of their warranty, but their terms differ, so check the paperwork that came with your boiler.
A service or a repair?
A service
Routine care for a boiler that’s working, carried out to the manufacturer’s instructions and recorded, so it keeps working properly.
A repair
For a boiler that has stopped, is leaking or shows a fault. The fault is found and fixed.
If the service finds a problem
You’ll be told what’s been found, what it means and what fixing it involves, before you decide anything. If a part is wearing, you’ll hear about it while it’s still a small job.
If something is unsafe, Gas Safe registered engineers follow the gas industry’s unsafe situations procedure: with your permission, the boiler is turned off or disconnected, labelled and explained in writing, and it must not be used until it’s repaired.
Before your service
- Your boiler’s make and model, and when it was last serviced, if you know
- Where your boiler’s Benchmark record is (usually at the back of the installation manual)
- Clear access to the boiler, and to the flue outside if it can be reached
- Anything you’ve noticed: noises, pressure dropping, a fault code
Letting a property? A landlord gas safety check is a separate job, with its own certificate. See landlord gas safety certificates.
Boiler servicing in Pontypridd, Rhondda Cynon Taf and Cardiff
BoilerWell is based in Pontypridd and services gas boilers across Rhondda Cynon Taf and Cardiff. Enquiries from Caerphilly county borough, Merthyr Tydfil and further afield are welcome: availability is confirmed after BoilerWell reviews the job. You book directly with BoilerWell.
Boiler servicing questions
Is a boiler service the same as a gas safety check?
No. A gas safety check checks whether an appliance is safe to use and records the findings. A service is maintenance carried out to your boiler manufacturer's instructions: the checks, cleaning and tests they set out for your model, so it keeps working properly. For a rented home, a landlord gas safety check is a separate job, with its own certificate.
Will my heating be off during the service?
For part of the visit. The boiler is turned off while it's worked on, so you won't have heating or hot water for that time. It's then tested and set working again before the visit ends, unless something is found that needs your decision first.
What if my boiler needs a part?
You'll be told what's wrong and what the part is for before anything is ordered or fitted. A repair is separate from the service, and only goes ahead with your agreement.
When's the best time to book?
Any time of year, but Gas Safe Register suggests booking before winter, when engineers are busiest and you most need the heating.
Do I need to be in?
Yes. Someone needs to be home to let the engineer in, and the boiler, the flue outside and the gas meter need to be reachable.