Privacy notice
This notice explains how BoilerWell Plumbing & Heating ("BoilerWell") uses the personal information you give when you get in touch, and the rights you have. Last updated 13 November 2026.
Who is responsible for your information
BoilerWell Plumbing & Heating, a sole trader business based in Pontypridd, South Wales, is responsible for your personal information (the "controller").
Contact: email info@boilerwell.co.uk or call 07831 454701.
What information is collected
Only what you choose to give when you call, send a WhatsApp message, email or use the quote page:
- your name and how to contact you (phone number, email address)
- your postcode or address
- details of the job, and any photos you send
- when and how you'd prefer to be contacted
Like all websites, this site's host processes technical information such as your IP address and browser details to deliver the pages and protect them from attack.
How it's used, and the lawful basis
- Replying to your enquiry and preparing a quote: because you asked for it, as steps before a possible contract.
- Carrying out and invoicing the work you agree to: to perform the contract with you.
- Keeping records the law requires, such as tax and accounting records and the records that go with gas work: to meet legal obligations.
- Keeping the website secure and free of spam: legitimate interests in running a safe website.
Your information is never sold, and it isn't used for marketing without your separate consent.
Who it's shared with
- Service providers that BoilerWell uses to run the business: Zoho (business email) and Cloudflare (website hosting and security).
- WhatsApp, if you choose to contact BoilerWell that way. WhatsApp's own privacy terms apply to messages you send through it.
- Gas Safe Register, when a new boiler is installed: the installation is notified through Gas Safe Register, which records the address so a Building Regulations certificate can be issued.
- An accountant or HMRC, where needed for tax and accounts.
Some of these providers may process information outside the UK. Where they do, they use safeguards recognised by UK data protection law.
How long it's kept
- General enquiries that don't lead to work: 6 months, then deleted.
- Records of work, quotes and invoices: for as long as the law requires for tax and gas safety purposes, then deleted.
Your rights
You have the right to ask for a copy of your information, to have it corrected, to have it deleted, to restrict how it's used, and, where it applies, to receive it in a portable form. Where information is used because you consented, you can withdraw that consent at any time.
You also have the right to object to information being used on the basis of legitimate interests.
To use any of these rights, email info@boilerwell.co.uk. You'll normally get a reply within one month. There's no charge.
Keeping it secure
The website uses an encrypted connection (HTTPS). Your information is only seen by BoilerWell and the service providers above, and only for the purposes in this notice.
Cookies
This website doesn't use advertising or analytics cookies, and it doesn't track you across other sites.
Complaints
If you're unhappy with how your information has been handled, please contact BoilerWell first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.