Emergency plumbing and heating work

Burst pipes and water leaks

Water you can’t stop, a pipe that’s split, or a leak coming through a ceiling.

Leaks and burst pipes

Leaking taps, toilets and showers

A tap, toilet, cistern or shower that’s leaking and won’t stop.

Plumbing repairs

Leaking radiators and heating pipes

A radiator, radiator valve or heating pipe that’s leaking.

Central heating and radiators

No heating or no hot water

Heating that won’t come on, or no hot water from the boiler.

Boiler repairs

A boiler that’s broken down

A gas boiler that’s stopped, is leaking or is showing a fault code.

Boiler repairs and breakdowns

What happens when you call

Call BoilerWell

BoilerWell is a Gas Safe registered local business, so you deal with it directly, not an agency or a call centre.

Say what’s happening, and where

What’s leaking or not working, and your address or postcode. A photo on WhatsApp helps if you can take one.

A straight answer

Whether it can be dealt with now, what’s likely to be involved, and when. You won’t be given an arrival time that can’t be kept.

Agreed before work starts

What needs doing is explained, and nothing goes ahead without your agreement.

Nights, weekends and bank holidays

Emergency call-outs are available 24/7, every day of the year, including nights, weekends and bank holidays, across the areas below.

For work that can wait, such as a dripping tap or a radiator that needs replacing, get a quote online and a time is arranged with you.

Where emergency call-outs are covered

BoilerWell is based in Pontypridd and covers Rhondda Cynon Taf and Cardiff for emergencies. If you’re in Caerphilly county borough, Merthyr Tydfil or further afield, call and describe the problem: availability is confirmed on the call.

In Barry and Bridgend, BoilerWell installs and replaces boilers (see new boilers); emergency call-outs aren’t offered there.

Emergency plumber questions

Do you take emergency calls at night and at weekends?

Yes. Emergency call-outs are 24/7, every day of the year, including nights, weekends and bank holidays, across Rhondda Cynon Taf and Cardiff.

What counts as a plumbing emergency?

Water you can’t stop, such as a burst pipe or a leak through a ceiling, and a home left without heating or hot water. If you’re not sure, call and ask.

Can you fix a boiler that’s broken down?

Yes. BoilerWell is Gas Safe registered and repairs gas boilers. The boiler repairs page explains common faults and what you can safely check first. Boiler repairs.

How much does an emergency call-out cost?

It depends on the job and when it’s needed. You’ll be told what’s involved before any work starts, and nothing goes ahead without your agreement.

Can I send a photo?

Yes. A photo on WhatsApp of the leak or the boiler’s display often helps explain the problem quickly. For anything urgent, call as well.

Emergency Plumber in Pontypridd